Wainhouse Research and In-Stat have compiled the first comprehensive, worldwide forecast for the unified communications products and unified communications services market. This forecast includes products and/or services from the following segments:

 

　　-Presence and instant messaging (including mobile UC clients)

 

　　-Telephony (PBXs—IP and TDM, IP Centrex, and broadband VoIP)

 

　　-Audio conferencing (bridges and bridging services)

 

　　-Web collaboration (premise-based and hosted solutions)

 

　　-Team workspaces (premise-based)

 

　　-Unified messaging

 

　　-Videoconferencing (bridges, bridging services, group and desktop endpoints, and telepresence)

 

　　We have created two forecast documents to reflect the broad nature of the unified communications market: the UC Products Forecast and the UC Services Forecast. This document contains the UC services market forecast.

 

　　Pending any unforeseen calamities, either natural or manmade, we believe that the entire unified communications market will be $8.8 billion in 2007, growing to $24.2 billion by 2012. The compound annual growth rate over this period is estimated at 24.9% with very high growth rates in both broadband IP telephony and hosted VoIP; compound annual growth in conferencing services is expected to approach 7%.

•     Executive Summary

o     Situation Overview

•     Creating the Combined In-Stat and Wainhouse Research Forecast

o     Two UC Forecasts

   UC Products Forecast

   UC Services Forecast

o     Component Forecasts

o     Sanity Checks

•     The Rise of Unified Communications

o     Defining Unified Communications

o     There are Numerous On-Ramps to Unified Communications

   Business Workflow Software Tool Vendors

   The Telephony-Centric Vendors

   Integrated Conferencing Environment Vendors

   Network and Conferencing Service Providers

   The Wildcard Companies

o     Why Create A Unified Communications Forecast

•     Methodology, Definitions, and Assumptions

o     General Forecast Assumptions

o     Conferencing-Specific Forecast Assumptions

•     IP Centrex, Hosted PBX, and Broadband IP Voice Forecast

o     Service Definitions

   Operator-Provided VoIP Services

   Broadband IP Telephony

   Client-Based VoIP and Voice-Enabled IM

o     Current and Planned VoIP Deployments among US Businesses

o     Multiple Types of VoIP Solutions Are Currently Used by US Businesses

o     VoIP Services Forecast

   Broadband IP Telephony Leads Other Flavors

o     Steady Growth in Hosted IP Will Lead to Significant Revenue Opportunities

   VoIP Services Forecast Conclusions

•     Hosted Conferencing Services Forecasts

o     Conferencing Market Drivers

   Forces Outside the Market

   Forces Inside the market

   Conferencing Data Description

o     North American Conferencing Market Forecast

   Historical Data

   North American Forecast Through 2012

o     European Conferencing Market Forecast

   Historical Data

   Market Share, by European Country

   Market Share, by Vendor

o     European Conferencing Market Forecast Through 2012

•     Asia/Pacific Conferencing Market Forecast

o     Country Group Definitions

o     Historical Data

o     Market Share, by Country

o     Market Share, by Vendor

•     Asia/Pacific Conferencing Forecast Through 2012

•     How Much of Each Component Forecast is Actually UC

•     Glossary

•     Related Reports

o     In-Stat

o     Wainhouse Research

 

•     Table 1. Unified Communications Services Forecast Summary (US$ in Millions), 2006–2012

•     Table 2. Telephony Vendor Unified Communications Capabilities

•     Table 3. Deployment Status of VoIP

•     Table 4. Type of VoIP Service Currently Deployed

•     Table 5. Type of VoIP Service Planned in Next 18 Months

•     Table 6. Worldwide Business Broadband IP Telephony Lines (in Thousands), 2006–2012

•     Table 7. Worldwide Business Broadband IP Telephony Revenue (US$ in Millions), 2006–2012

•     Table 8. US Hosted VoIP Seats-in-Service (in Thousands), 2006–2012

•     Table 9. US Hosted VoIP Revenue (US$ in Millions), 2006–2012

•     Table 10. Worldwide Hosted VoIP Seats (in Thousands) and Revenue (US$ in Millions), 2006–2012

•     Table 11. Services Transition to Unified Communications, 2005–2014

•     Table 12. Worldwide Web Conferencing 2007 Volume and Price Estimate (Revenue in US$, Minutes in Millions, ASP in US$)

•     Table 13. Audio Conferencing Transition from PSTN to IP (in Millions of Minutes), 2005–2013

•     Table 14. North American Audio Conferencing Revenue and Minutes, 2001–2006

•     Table 15. North American Audio Conferencing Revenue and Minutes, 2005–2006

•     Table 16. North American 2006 Audio Conferencing Revenue Summary by Service Type (US$ in Millions)

•     Table 17. North American 2006 Audio Conferencing per Minute Price Range and ASP (US$)

•     Table 18. North American 2006 Conferencing Market Revenue Share by Service Type

•     Table 19. North American Conferencing Segment Revenue Share Ranking

•     Table 20. North American Conferencing Market Forecast, 2006–2012

•     Table 21. European Audio Conferencing Revenue and Minutes, 2001–2006

•     Table 22. European Audio Conferencing Revenue and Minutes, 2005–2006

•     Table 23. European 2006 Audio Conferencing Revenue Summary by Service Type (US$ in Millions)

•     Table 24. European 2006 Audio Conferencing per Minute Price Range and ASP (US$)

•     Table 25. European 2006 Total Conferencing Market Revenue Share per Country

•     Table 26. European 2006 Audio Conferencing Minute Market Share per Country

•     Table 27. European Conferencing Market Forecast, 2006–2012

•     Table 28. Asia/Pacific Audio Conferencing Revenue and Minutes, 2001–2006

•     Table 29. Asia/Pacific Audio Conferencing Revenue and Minutes, 2005–2006

•     Table 30. Asia/Pacific 2006 Conferencing Revenue Summary by Service Type (US$ in Millions)

•     Table 31. Asia/Pacific 2006 Audio Conferencing per Minute Price Range and ASP (US$)

•     Table 32. Asia/Pacific 2006 Total Conferencing Market Revenue Share per Country

•     Table 33. Asia/Pacific 2006 Audio Conferencing Minute Market Share per Country

•     Table 34. Asia/Pacific Conferencing Market Forecast, 2006–2012

•     Table 35. Percentage of Each Component that will be in a UC Services Solution, 2006–2012

•     Table 36. Revenue Forecast for Components that will be Sold as Part of a UC Services Solution (US$ in Millions), 2006–2012

List of Figures

•     Figure 1. Unified Communications Services Forecast Summary (US$ in Millions), 2006–2012

•     Figure 2. Capabilities of a Unified Communications System

•     Figure 3. Interrelationship Between Synchronous and Asynchronous Communication

•     Figure 4. Vendor Approaches to the Unified Communications Market

•     Figure 5. Current Split between TDM and IP Lines for All VoIP Users

•     Figure 6. Use of IP Exclusively Among All VoIP Users

•     Figure 7. IP vs. TDM Adoption Curve

•     Figure 8. Penetration of VoIP in US Businesses, 2006–2012

•     Figure 9. Broadband IP Telephony Lines Deployed in North America (in Thousands), 2006–2012

•     Figure 10. Broadband IP Telephony Revenue in North America (US$ in Millions), 2006–2012

•     Figure 11. Forecast of Service Transition to Unified Collaboration, 2005–2014

•     Figure 12. Adoption of IP Audio versus PSTN (in Millions of Minutes), 2005–2013

•     Figure 13. North American 2006 Conferencing Market Revenue by Service Type (US$ in Millions)

•     Figure 14. North American 2006 Audio Conferencing Minute Usage: Unattended vs. Attended (in Millions)

•     Figure 15. North American 2006 Audio Conferencing Market Revenue Share by Country

•     Figure 16. North American Audio Conferencing Usage Percentage by Country

•     Figure 17. North American Conferencing Total Revenue Share by Vendor

•     Figure 18. North American Attended and Unattended Audio Conferencing Volume (Minutes in Millions), 2006–2012

•     Figure 19. North American Attended and Unattended Audio Conferencing ASPs (US$)

•     Figure 20. North American Audio Conferencing Revenue Forecast (US$ in Millions), 2006–2012

•     Figure 21. European 2006 Conferencing Market Revenue by Service Type (US$ in Millions)

•     Figure 22. European 2006 Audio Conferencing Minute Usage: Unattended vs. Attended (in Millions)

•     Figure 23. European 2006 Conferencing Total Market Revenue Share by Country

•     Figure 24. European Total Conferencing Revenue Market Share by Vendor

•     Figure 25. European Attended and Unattended Audio Conferencing Volume (Minutes in Millions), 2006–2012

•     Figure 26. European Attended and Unattended Audio Conferencing ASPs (US$)

•     Figure 27. European Audio Conferencing Revenue Forecast (US$ in Millions), 2006–2012

•     Figure 28. Asia/Pacific 2006 Conferencing Market Revenue by Service Type (US$ in Millions)

•     Figure 29. Asia/Pacific 2006 Audio Conferencing Minute Usage: Unattended vs. Attended (in Millions)

•     Figure 30. Asia/Pacific Conferencing Market Revenue Share by Country

•     Figure 31. Asia/Pacific Total Conferencing Revenue Market Share by Vendor

•     Figure 32. Asia/Pacific Attended and Unattended Audio Conferencing Volume (Minutes in Millions), 2006–2012

•     Figure 33. Asia/Pacific Attended and Unattended Audio Conferencing ASPs (US$), 2006–2012

•     Figure 34. Asia/Pacific Audio Conferencing Revenue Forecast (US$ in Millions), 2006–2012